Data Protection Policy

5bd345 Privacy Policy

Your personal information is our top priority. This policy describes what data we collect, how we use it, and how we keep it secure.

Last Updated: January 2026

5bd345 ("we", "our" or "platform") is a trusted online casino and betting platform in Bangladesh. When you use our website 5bd345.cam, protecting your privacy is our responsibility. This privacy policy explains what personal information we collect, why we collect it, how we store and use it, and what rights you have regarding your information. We encourage you to read this policy carefully. By continuing to use the platform, you are considered to have given your consent to the terms of this privacy policy.

Table of Contents

Data Collection and Collection Methods

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1. Personal Information We Collect

When registering and using services on 5bd345, we may collect the following personal information:

  • Identity Information: Full name, date of birth, national ID number (where applicable).
  • Contact Information: Email address, mobile number.
  • Account Information: Username, encrypted password, account preferences.
  • Payment Information: Mobile banking numbers (bKash, Nagad, Rocket, Upay) and required bank account details.
  • Transaction History: Records of deposits, withdrawals, and bets.
  • Communication Records: Your conversations with our support team via live chat and email.
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2. How Information Is Collected

We collect information in the following ways:

  • Information You Provide Directly: When you create an account, update your profile, complete a deposit or withdrawal, or contact support.
  • Automatically Collected Information: Your device's IP address, browser type and version, operating system, page visit times and dates, and your browsing patterns.
  • Cookies and Similar Technologies: Our website uses cookies to manage sessions and improve the user experience.
  • Information from Third Parties: Information may be verified through trusted third parties for identity verification and fraud prevention purposes.

Purpose of Using Information and Security Measures

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3. Purpose of Using Information

5bd345 uses your personal information only for the following legitimate purposes:

  • To register and manage your account and verify your identity.
  • To process deposit, withdrawal, and betting transactions.
  • To provide 24/7 customer support in Bengali.
  • To prevent fraud, money laundering, and unauthorized access.
  • To enforce our terms and conditions and responsible gaming policy.
  • To notify you about promotional offers, bonuses, and updates (subject to your consent).
  • To improve our service quality and make the user experience more relevant.
  • To comply with applicable laws and regulations.
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4. Information Storage and Security

We have implemented advanced technical and administrative measures to keep your personal information secure:

  • SSL Encryption: All data transmitted on our platform is fully secured through SSL encryption.
  • Secure Servers: Your information is stored in secure data centers with no unauthorized access.
  • Access Controls: Only authorized staff may access your information for specific purposes.
  • Regular Audits: Our security measures are regularly reviewed and updated.
  • Password Hashing: Your password is never stored in plain form — only an encrypted hash is kept.

We retain your information for as long as necessary — generally for the duration your account is active, and for a defined period afterward to meet applicable legal obligations.

Third Parties and Cookie Policy

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5. Sharing Information with Third Parties

5bd345 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

  • Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
  • Identity Verification Services: To complete the KYC process.
  • Technology Partners: Game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) receive necessary information to operate the platform and deliver game services.
  • Legal Obligations: We may be legally required to provide information pursuant to a court order or a legitimate request from an authority.
  • Fraud Prevention: In specific cases, necessary information may be verified to protect financial security.

All third-party partners are bound by agreements to maintain data confidentiality and may not use your information for any other purpose.

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6. Cookies and Tracking Technologies

Our website uses cookies to operate effectively. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: These cookies are necessary to maintain login sessions and ensure security.
  • Functional Cookies: Used to remember your language preference and other settings.
  • Analytics Cookies: Used to analyze website performance and user behavior so we can improve our services.

You can control cookies through your browser settings. Please note that disabling cookies may limit certain website functionality.

Your Rights and Account Management

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7. Your Rights Regarding Your Information

As a user of 5bd345, you have the following rights regarding your own personal information:

  • Right of Access: You can find out what information we hold about you.
  • Right to Rectification: You can request correction of any inaccuracies in your personal information.
  • Right to Object: In certain circumstances, you can object to the processing of your information.
  • Mobile Marketing Opt-Out: You can request at any time to stop receiving promotional messages.
  • Data Portability: Where applicable, you can request a copy of your information.

To exercise these rights, contact our support team via live chat or email. We will respond to your request within 30 (thirty) working days.

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8. Account Closure and Data Deletion

You can request to close your 5bd345 account at any time. After the account is closed:

  • Your personal information will not be actively used for marketing or service delivery.
  • Some information will be retained for a defined period due to legal and regulatory obligations (such as financial records and transaction history).
  • A minimum amount of information necessary for fraud prevention and security purposes may be retained.
  • Remaining information will be fully deleted or anonymised.

In the case of a self-exclusion request under the responsible gaming policy, identity-related information is retained for security reasons even after the account is closed, to prevent re-registration.

Payment Security and Protection of Minors

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9. Payment Information Security

Protecting your financial information is our top priority. 5bd345 keeps payment information secure in the following ways:

  • Card numbers or full bank details are not stored on our platform — only transaction reference information is kept.
  • Transactions via bKash, Nagad, Rocket, and Upay are processed directly through the relevant payment gateway and conducted over encrypted channels.
  • The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800 — these limits help ensure safe transactions.
  • Every withdrawal request goes through a verification process and is generally completed within 15 minutes to 2 hours.
  • If any suspicious transaction is identified, our security team takes immediate action.
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10. Protection of Minors

5bd345 provides services only to those aged 21 and above. We are firmly committed to protecting minors.

  • We carry out an age verification process at the time of registration.
  • If there is any suspicion that an account is being used by a minor, an immediate investigation is conducted and the account is suspended if necessary.
  • We do not intentionally collect or store personal information of anyone under 21 years of age.
  • If we learn that information from a minor has been collected accidentally, it will be deleted immediately.

If parents believe their child is using our platform, please contact our support team immediately.

Policy Changes and Contact

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11. Changes to This Privacy Policy

5bd345 may update this privacy policy from time to time. When this policy changes:

  • We will update the "Last Updated" date at the top of this page.
  • For significant changes, we will notify you by email or live chat.
  • Continuing to use the platform after changes have been made will be considered as your consent to the new policy.
  • If any change requires your active consent again, we will make that clear.

We recommend that you visit this page regularly and stay updated on any policy changes. Reading and understanding this privacy policy plays an important role in protecting your personal information.

For more information on related topics, you can also read our Terms and Conditions and Responsible Gaming pages.

Contact Us

If you have any questions or concerns about this privacy policy, wish to make a request regarding your information, or want to report a possible breach, please contact us:

Live Chat
24/7 support in Bengali — chat directly with our support team.

Email Support
[email protected]

Response Time
For privacy-related requests, we will respond within 30 business days.

5bd345 is always committed to protecting your privacy. Play with us safely and with confidence.